Like our neck and back massager with heat, this neck and shoulder massager features an optional function that adds gentle warmth that soothes aching muscles and simultaneously improves blood circulation.
Snailax product can be returned to receive a full refund for any reason within 30days of purchasing date. |
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Snailax product can be returned/replaced within 90 days if the products break down in the period of proper use. |
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Snailax product can be extended with a 24-month warranty (for quality-related issues) after registering the Product Registration. If the product breaks down within 36 months in the period of proper use, customers can enjoy the relevant warranty to get them replaced. |
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(Restricted to Snailax Online Sales from Official or Athorized Stores only)
Contact usIf you experience any problems, please contact us support@snailax.com at any time, our staffs will reply to you within 48 hours.
Attention!NO CREDIT and NO WARRANTY will be given to any force majeure and man-made causes to a defective product, such as improper care, personal tear down and willful damage, etc.
Go Product Registration page to register the 3-year free warranty since your purchase date. Please note that you must register the 3-year free warranty within 6 months of your purchase date.
Free Shipping On All US Orders
Hawaii & Alaska
For shipments to Hawaii and Alaska, Shipping is FREE for orders over $100 and $15 for orders under $100.
Handling time: 1 business day
Customers who ship their orders within the US should expect to receive their orders within 3 to 7 business days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately (support@snailax.com) and we will help to confirm the status of your order.
All your orders are sent via FedEx or USPS or UPS
International Shipping Rates
Canada:
Free Standard Shipping on orders over $50 USD and $15 for orders under $50 USD.
Australia & New Zealand & United Kingdom:
Free Standard Shipping on orders over $79.99 USD and $15 for orders under $79.99 USD.
Europe:
Free Standard Shipping on orders over $79.99 USD and $15 for orders under $79.99 USD.
Customer Services
If you need help or have questions about your product inquiry, order delivery, or have question about return and refund, or payment related, or other questions, please fill the form below or contact our customer service team at support@snailax.com
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Technical Support
If you need help or have questions about your order, please fill the form below or contact our technical support team at support@snailax.com
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Marketing
Do you work for a Marketing or Advertising firm and believe that you can offer valuable services to Snailax? If you are a wholesales or an influencer who want to cooperate with us, please fill out the form below or send an email to sales@snailax.com
Snailax Corp. (US)
2750 Carpenter Road, Suite 1 B,
Ann Arbor, MI, 48108
Tel:1.734.709.6982
Singapore Office
18 Cross Street, #02-101
JustCo S2061 at Cross Street Exchange,
Singapore 048423
Tel: +65-91134943
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security


Enjoy the benefits of a professional neck and shoulder massager in the comfort of your home or office everyday.
The neck and shoulder massager with heat has 8 nodes providing deep-kneading massage, which suit for your neck, shoulder, back, thighs, calves, reliefs the fatigue of working day.




QUESTIONS & ANSWERS
Ask a Question-
Does the rotation direction change on its own or can I set the direction?
Both it changes rotation on its own or one can manually change it.
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Is it safe to use in a moving vehicle, as depicted in one if the images above?
If you’re driving...heck no. That would be super distracting. This is a pretty big piece and if you read my review, I found it kind of uncomfortable...it may in fact be quite interfering with the seatbelt and therefore dangerous!
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Is it cordless?
This model is NOT cordless type. It requires external power either from car cigarette lighter or wall outlet. We will have cordless model coming soon.
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Could I use “heating only” individually without massaging?
No, you can't. The heating function cannot be used separately. It should always come with massaging. But massaging function can be operated alone without heating.
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Can we use it in 220v?
yes, it can be used in 220v.
The included home adapter is safe to use in 110-120V or 220-240V