Snailax product can be returned to receive a full refund for any reason within 30days of purchasing date. |
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Snailax product can be returned/replaced within 90 days if the products break down in the period of proper use. |
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Snailax product can be extended with a 24-month warranty (for quality-related issues) after registering the Product Registration. If the product breaks down within 36 months in the period of proper use, customers can enjoy the relevant warranty to get them replaced. |
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(Restricted to Snailax Online Sales from Official or Athorized Stores only)
Contact usIf you experience any problems, please contact us support@snailax.com at any time, our staffs will reply to you within 48 hours.
Attention!Please note that you must register your warranty form within 6 months after the date of purchase, otherwise, we only guarantee the product for a year, and do not provide other additional services including the extend the warranty
NO CREDIT and NO WARRANTY will be given to any force majeure and man-made causes to a defective product, such as improper care, personal tear down and willful damage, etc.
Go Product Registration page to register the 3-year free warranty since your purchase date. Please note that you must register the 3-year free warranty within 6 months of your purchase date.
Free Shipping On All US Orders (Except Alaska, Hawaii, and United States Minor Outlying Islands UM)
Handling time: 1 business day
Customers who ship their orders within the US should expect to receive their orders within 3 to 7 business days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately (support@snailax.com) and we will help to confirm the status of your order.
All your orders are sent via FedEx or USPS or UPS
International Shipping Rates
Canada:
Free Standard Shipping on orders over $50 USD and $15 for orders under $50 USD.
Australia & New Zealand & United Kingdom:
Free Standard Shipping on orders over $79.99 USD and $15 for orders under $79.99 USD.
Europe:
Free Standard Shipping on orders over $79.99 USD and $15 for orders under $79.99 USD.
Customer Services
If you need help or have questions about your product inquiry, order delivery, or have question about return and refund, or payment related, or other questions, please fill the form below or contact our customer service team at support@snailax.com
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Technical Support
If you need help or have questions about your order, please fill the form below or contact our technical support team at support@snailax.com
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Marketing
Do you work for a Marketing or Advertising firm and believe that you can offer valuable services to Snailax? If you are a wholesales or an influencer who want to cooperate with us, please fill out the form below or send an email to sales@snailax.com
Snailax Corp. (US)
2750 Carpenter Road, Suite 1 B,
Ann Arbor, MI, 48108
Tel:1.734.709.6982
Singapore Office
18 Cross Street, #02-101
JustCo S2061 at Cross Street Exchange,
Singapore 048423
Tel: +65-91134943
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security


Enjoy the benefits of a professional massage in the comfort of your home or office everyday.
- This handheld massager is built in powerful vibration motor that can produce a very good deep tissue percussion massage for neck and back,shoulder,Leg, Foot. It relieves tired body by putting mild pressure on the knots and sore muscles which brings relaxation throughout the body.
- The handheld back massager is powered by rechargeable lithium-ion battery. No need to plug in while in use. It’s compact, cordless that allows you to massage anywhere on-the-go.
- With heated massage feature,it will spread warmth on the body to effectively relax tension and knots that built up in your muscles throughout the day.




QUESTIONS & ANSWERS
Ask a Question-
Is it 110v or 220v or both?
It is safe to use between 100-240V input voltage for the charging adapter.
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Does it come with a wall charger?
Yes it does. Charge for 3 hours before first use.
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Can I plug it into a use port
yes
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Users who know- how does this compare to the Renpho massager? Please- no \"I don\'t know\" or \"bought it for hubby\" worthless answers!
I used to have Renpho before and now I am using Snailax daily to de-stress my neck pain. I'd say they carry quite similar functions and both work great! The difference is that Snailax has comforting heating together with massaging you could easily feel.
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I am looking for a handeld massager with heat,can this massager heat?
Yes,I use the heat without massage function,the heat is warm and comfortable. -
Can this be used to help build muscle on your Breast please? As I have a client that has no breast tissue
This is a vibration handheld massager. The massager would not help to build the muscle but relaxing them.
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I can't find my charger!!! Can I get a replacement??
Sure you can order on https://www.snailax.com/collections/adapter-charger