Description
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Snailax product can be returned to receive a full refund for any reason within 30days of purchasing date. |
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Snailax product can be returned/replaced within 90 days if the products break down in the period of proper use. |
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Snailax product is with 24 months warranty for quality-related issues. If the product breaks down within 24 months in the period of proper use, customers can enjoy the relevant warranty to get them replaced. |
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(Restricted to Snailax Online Sales from Official or Athorized Stores only)
Contact usIf you experience any problems, please contact us support@snailax.com at any time, our staffs will reply to you within 48 hours.
Attention!NO CREDIT and NO WARRANTY will be given to any force majeure and man-made causes to a defective product, such as improper care, personal tear down and willful damage, etc.
Go Product Registration page to register the 2-year free warranty.
Free Shipping On All Orders
Handling time: 1 business day
Free Two- Business Day shipping apply to all U.S. Orders until Dec 31st 2020
Customers who ship their orders within the US should expect to receive their orders within 3 to 7 business days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately (support@snailax.com) and we will help to confirm the status of your order.
All your orders are sent via FedEx or USPS or UPS
Customer Services
If you need help or have questions about your product inquiry, order delivery, or have question about return and refund, or payment related, or other questions, please fill the form below or contact our customer service team at support@snailax.com
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Technical Support
If you need help or have questions about your order, please fill the form below or contact our technical support team at customerservices@snailax.com
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Marketing
Do you work for a Marketing or Advertising firm and believe that you can offer valuable services to Snailax? Please fill out the form below or send email to sales@snailax.com
Snailax Corp. （US）
2750 Carpenter Road, Suite 1 B,
Ann Arbor, MI, 48108
Tel:1.734.709.6982
Singapore Office
26 Kallang Avenue
Singapore 339417
Contact no. : 65 91134943
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
QUESTIONS & ANSWERS
Ask a Question-
Is it 110v or 220v or both?
It is safe to use between 100-240V input voltage for the charging adapter.
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Does it come with a wall charger?
Yes it does. Charge for 3 hours before first use.
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Can I plug it into a use port
yes
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Users who know- how does this compare to the Renpho massager? Please- no \"I don\'t know\" or \"bought it for hubby\" worthless answers!
I used to have Renpho before and now I am using Snailax daily to de-stress my neck pain. I'd say they carry quite similar functions and both work great! The difference is that Snailax has comforting heating together with massaging you could easily feel.
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I am looking for a handeld massager with heat,can this massager heat?
Yes,I use the heat without massage function,the heat is warm and comfortable. -
I can't find my charger!!! Can I get a replacement??
Sure you can order on https://www.snailax.com/collections/adapter-charger