Description
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Snailax product can be returned to receive a full refund for any reason within 30days of purchasing date. |
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Snailax product can be returned/replaced within 90 days if the products break down in the period of proper use. |
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Snailax product is with 24 months warranty for quality-related issues. If the product breaks down within 24 months in the period of proper use, customers can enjoy the relevant warranty to get them replaced. |
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(Restricted to Snailax Online Sales from Official or Athorized Stores only)
Contact usIf you experience any problems, please contact us support@snailax.com at any time, our staffs will reply to you within 48 hours.
Attention!NO CREDIT and NO WARRANTY will be given to any force majeure and man-made causes to a defective product, such as improper care, personal tear down and willful damage, etc.
Go Product Registration page to register the 2-year free warranty.
Free Shipping On All Orders
Handling time: 1 business day
Customers who ship their orders within the US should expect to receive their orders within 3 to 7 business days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately (support@snailax.com) and we will help to confirm the status of your order.
All your orders are sent via FedEx or USPS or UPS
Customer Services
If you need help or have questions about your product inquiry, order delivery, or have question about return and refund, or payment related, or other questions, please fill the form below or contact our customer service team at support@snailax.com
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Technical Support
If you need help or have questions about your order, please fill the form below or contact our technical support team at customerservices@snailax.com
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Marketing
Do you work for a Marketing or Advertising firm and believe that you can offer valuable services to Snailax? Please fill out the form below or send email to sales@snailax.com
Snailax Corp. （US）
2750 Carpenter Road, Suite 1 B,
Ann Arbor, MI, 48108
Tel:1.734.709.6982
Singapore Office
26 Kallang Avenue
Singapore 339417
Contact no. : 65 91134943
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
QUESTIONS & ANSWERS
Ask a Question-
I want to know if Snailax can be used for your hands as well
Yes I can
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how can I clean the foot massager?It seems a removable cover is included, how is it working?
The foot massager is designed to be with a removeable cover, which is for keeping clean or provide more gentle massage when you use it.
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Is ther a timer setting automatically? Can I change it by myself?
Yes, the timer of shiatsu feet massager is set originally and it cannot be changed.
The timer is set to ensure safe use, limited time use everyday will effectively relax your feet or back. -
Are those balls supposed to light up? The massage elements do not turn red on mine.
No they don't. That's jyst for the ad picture to show you what they look like.
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Does it only stay in for 15 minutes at a time? I would want heat to stay on all the time.
Most, if not all, of these foot massagers and especially the back/neck massagers have timers on them for your personal safety. If you fell asleep using one for a long period of time you could cause injury to yourself.
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Can you stand on top of the machine while getting a massage?
We would suggest not to stand on the product any time.
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Does adapter works with 110/220v 50/60 Hz?
Yes
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Do you have to plug it into a wall outlet or can plug it into a surge protector? thanks just got mine today.
Sure you can plug it into a surge protector
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Does it work with 240v power supply?
Yes,
Input: AC 100-240V ~50/60Hz