Description
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Snailax product can be returned to receive a full refund for any reason within 30days of purchasing date. |
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Snailax product can be returned/replaced within 90 days if the products break down in the period of proper use. |
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Snailax product is with 24 months warranty for quality-related issues. If the product breaks down within 24 months in the period of proper use, customers can enjoy the relevant warranty to get them replaced. |
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(Restricted to Snailax Online Sales from Official or Athorized Stores only)
Contact usIf you experience any problems, please contact us support@snailax.com at any time, our staffs will reply to you within 48 hours.
Attention!NO CREDIT and NO WARRANTY will be given to any force majeure and man-made causes to a defective product, such as improper care, personal tear down and willful damage, etc.
Go Product Registration page to register the 2-year free warranty.
Free Shipping On All Orders
Handling time: 1 business day
Customers who ship their orders within the US should expect to receive their orders within 3 to 7 business days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately (support@snailax.com) and we will help to confirm the status of your order.
All your orders are sent via FedEx or USPS or UPS
Customer Services
If you need help or have questions about your product inquiry, order delivery, or have question about return and refund, or payment related, or other questions, please fill the form below or contact our customer service team at support@snailax.com
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Technical Support
If you need help or have questions about your order, please fill the form below or contact our technical support team at customerservices@snailax.com
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Marketing
Do you work for a Marketing or Advertising firm and believe that you can offer valuable services to Snailax? Please fill out the form below or send email to sales@snailax.com
Snailax Corp. （US）
2750 Carpenter Road, Suite 1 B,
Ann Arbor, MI, 48108
Tel:1.734.709.6982
Singapore Office
26 Kallang Avenue
Singapore 339417
Contact no. : 65 91134943
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
QUESTIONS & ANSWERS
Ask a Question-
What does the 2 year warranty cover and what is the process if needed?
You can go to this brand website to complete warranty registration for 2 years free warranty.
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how big does the chair have to be
I found that it works best with a deep seated chair and at least a mid-back height. Taller the better for the neck massage to get support. I even tried laying it on a bed slightly elevated, and that gave it a deeper massage, but may not be good for the unit...
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is the heat just warm? can you adjust it to be hotter
Yes, the heat just warm. And the heat cannot be adjusted.
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Can you turn heating feature on and off during the massage?
Yes.Please note that the heat function can work only when the massage function turn on.
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Are the massages time limited
To avoid straining your muscles too much, we recommend to not exceed a continuous massage of 15 Minutes.
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Will this work for someone who is 5 feet? Is there something similar that would work with 5 footers?
Yes,you can press the arrow buttons on the controller to adjust the height of shiatsu nodes up or down.And if it still can’t reach your shoulders and neck,you may adjust the height of your height when sitting, by placing a seat cushion or a pillow on the sitting part.
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I lost part of the cord. The end that plugs into the outlet. Can I order that part?
Sure, https://www.snailax.com/collections/adapter-charger
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how much is the deal
You can look up on our banner on the home page or the announce bar to the most updates sales events
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My problem area is in my low lower back by my hips...does this go that low?
I am afraid to say that this model is our best selling model but it might not reach the low low low area.
We have a new version of product that really focus on the lower back. SL-296 -
what are the differences between 233 and SL234 back massager. What is the roller function on the 233?
233 does have a rolling mode which 234 does not.