WARRANTY AND RETURN POLICY
Warranty:
Period |
Return for refund |
or Return for replacement |
Who paid shipping? |
Within 30 Days |
Yes |
Yes if undamaged |
Snailax |
31- 90 Days |
Yes after being justified |
Yes after being justified |
Snailax |
91 Days - 1 Year |
No |
Yes after being justified |
Buyer |
1 Year - 3 Years |
No |
Only to buyers who have received an extended warranty |
Buyer |
Warranty Claim Procedures:
When returning items with RMA# and a prepaid shipping label provided by Snailax, Snailax takes responsibility for any damage or loss incurred in transit.
Valid proof of purchase under this Warranty:
Order numbers from online purchases made through Snailax official store (www.snailax.com) or Snailax's direct-authorized resellers, currently only at Amazon/eBay/Walmart. For product(s) obtained from other Channels, please contact the customer service of the Channel directly for the appropriate solution.
Warranty Limitations:
This warranty does not include:
Refund Procedures:
Return an item on your own label for the REFUND.
The buyer will be responsible for shipping costs in the following situations:
Warranty Disclaimer
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. SNAILAX SHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT, INCLUDING, WITHOUT LIMITATION (1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION, RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND (3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE, AND WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Snailax reserves all the right for final interpretation of these Terms of Warranty and Return Policy above and the right to change, modify, add or remove portions of these Terms at any time without prior notification.
Free Shipping On All US Orders (Except Alaska, Hawaii, and United States Minor Outlying Islands UM)
Handling time: 1 business day
Customers who ship their orders within the US should expect to receive their orders within 3 to 7 business days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately (support@snailax.com) and we will help to confirm the status of your order.
All your orders are sent via FedEx or USPS or UPS
International Shipping Rates
Canada:
Free Standard Shipping on orders over $50 USD and charge $15 for orders under $50 USD.
Europe & United Kingdom:
Free Standard Shipping on orders over $79.99 USD and charge $15 for orders under $79.99 USD.
Except for the countries mentioned above, we cannot deliver to other areas. If you cannot find the region you want to ship to on the product page, it means that the product is out of stock or not sold in this region.
Extra Shipping Cost Required
If an order is being shipped out to an incorrect shipping address, it is recommended to contact the carrier directly after an item ship to see what options might be available. For example, enrolling in UPS My Choice will allow you to track and manage your shipments. Other carriers may have their own options. If you insist on changing the address from our end, we have a fee for delivery requests to any other addresses.
NOTE:
We are unable to ship to P.O. Boxes, please email us at support@snailax.com if you have any questions.
If you need help or have questions about your product inquiry, order delivery, or have question about return and refund, or payment related, or other questions, please fill the form below or contact our customer service team at support@snailax.com
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If you need help or have questions about your order, please fill the form below or contact our technical support team at support@snailax.com
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3914 Bestech Dr, Suite A, Ypsilanti, MI 48197
Tel:1.734.709.6982
Singapore Office
18 Cross Street, #02-101
JustCo S2061 at Cross Street Exchange,
Singapore 048423
Tel: +65-97509030
Payment methods
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Will it massage all the way up to base of neck? Tx
You would need another model that has the neck massager included. This model only massages up to the lower shoulder area.
Is it still a comfortable chair if you don\'t have it powered on?
No not at all!
Can I spread out this cushion on some flat place to use it lying? Or is it can be useful in sitting position only?
I have only used it in my recliner -- which worked very well, both sitting up and in a feeling position
Will this work for a tall man (6\'4\")?
I only bought the small massager and I must say it was the best $50 I have ever spent. I mainly use it for my neck and back and it feels like tla real massage without a real live perdon
Can it be used in the vehicle?
It can be used in the car if you want, but we don't recommend.
WARNING: Don't use this shiatsu massager while driving.
What is the highest point the nodes reach in inches from the base.
40-50cm