Please search "Warranty & Return Policy" in the home page for details.
Customers who ship their orders within US should expect to receive their orders within two to five business days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately (support@snailax.com) and we will help to confirm the status of your order.
By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at support@snailax.com.
At the moment, we accept Credit/Debit cards and Paypal payments.
All your orders are sent via Fedex or USPS.
To register the warranty, kindly send an email to support@snailax.com along with your order number.
To address your concerns and assist in resolving the issue, kindly email our support team at support@snailax.com along with your order number. We would greatly appreciate it if you could also include a short video of the defect to help us better understand the issue.
Thank you for contacting us. For the adapter, kindly visit www.snailax.com and enter your model number in the search box to locate the relevant adapter. I hope this information is helpful.
If you encounter any difficulties, please do not hesitate to contact us support@snailax.com with your order number and full shipping address, and we will be glad to assist you in obtaining the appropriate adapter.
We are sorry to learn that you wish to return the item, and we would appreciate it if you could let us know the reason for your decision.
If you bought the item from SNAILAX.COM or Amazon, kindly reply to this email with your order number and full shipping address, and we will assist you in processing your request promptly.
For Walmart orders, the return process will be handled by Walmart. Please follow the steps below:
Click on the link https://www.walmart.com/help/
Select the 'Return, replacement & Refunds' button to initiate the return process.
Michigan
By registering the warranty within 60 days of your purchase, the warranty period can be extended to 2 years.
The delivery time may vary, but typically you can expect to receive your order within 5-7 business days.
We do not have a brick-and-mortar store.
To make a purchase, kindly visit www.snailax.com or go to www.amazon.com and search for Snailax.
To order the adapter, please visit www.snailax.com and enter your model number in the search box. The relevant adapter will be displayed. I hope this information is helpful.
As the product contains magnets, we recommend consulting with your doctor before use.
As the product contains magnets, we recommend consulting with your doctor before use.
It is not possible to replace or remove the battery.
Kindly consider SL-262 and SL-126, but please note that a separate car adapter will need to be purchased.
You can search for the car adapter on Amazon or www.snailax.com, and it will be compatible with all Snailax massagers.
For information regarding our warranty policy, please refer to https://www.snailax.com/pages/refund-policy.
Kindly pack the unit in a suitable box and ensure that all parts are included.
If you bought the product on Amazon, please follow the steps below to find your order number. For purchases made on our official website at www.snailax.com, please provide the buyer's name and we will locate the order number for you.
To overcome email size limitations, you can use Gmail, which allows you to attach files up to 25MB. For larger files, you can use Google Drive to send them. If you prefer not to use Gmail or Google Drive, Dropbox is another excellent option.
The warranty only applies to the original order and not to any replacements.
Please provide your order number or model number so that we can check the operational voltage.
We have several warehouses located across the United States, including in NJ and CA.
Model SL-598 does not come with a remote controller.
