Description
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Snailax product can be returned to receive a full refund for any reason within 30days of purchasing date. |
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Snailax product can be returned/replaced within 90 days if the products break down in the period of proper use. |
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Snailax product is with 24 months warranty for quality-related issues. If the product breaks down within 24 months in the period of proper use, customers can enjoy the relevant warranty to get them replaced. |
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(Restricted to Snailax Online Sales from Official or Athorized Stores only)
Contact usIf you experience any problems, please contact us support@snailax.com at any time, our staffs will reply to you within 48 hours.
Attention!NO CREDIT and NO WARRANTY will be given to any force majeure and man-made causes to a defective product, such as improper care, personal tear down and willful damage, etc.
Go Product Registration page to register the 2-year free warranty.
Free Shipping On All Orders
Handling time: 1 business day
Customers who ship their orders within the US should expect to receive their orders within 3 to 7 business days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately (support@snailax.com) and we will help to confirm the status of your order.
All your orders are sent via FedEx or USPS or UPS
Customer Services
If you need help or have questions about your product inquiry, order delivery, or have question about return and refund, or payment related, or other questions, please fill the form below or contact our customer service team at support@snailax.com
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Technical Support
If you need help or have questions about your order, please fill the form below or contact our technical support team at customerservices@snailax.com
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Marketing
Do you work for a Marketing or Advertising firm and believe that you can offer valuable services to Snailax? Please fill out the form below or send email to sales@snailax.com
Snailax Corp. （US）
2750 Carpenter Road, Suite 1 B,
Ann Arbor, MI, 48108
Tel:1.734.709.6982
Singapore Office
26 Kallang Avenue
Singapore 339417
Contact no. : 65 91134943
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
QUESTIONS & ANSWERS
Ask a Question-
How does this mat massage: vibration, shiatsu or knead?
This is not a Shiatsu or knead massager with rolling balls; this device with pillow provides vibration massage and with four heated pads for full body massage.
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Can I run the vibration massage continuously all night without having to keep turning it back on every 30 minutes?
No, this massage mattress is set up a auto timer 30 minutes, it will automatically shut off when timer runs out.
This setting is for safe use. We suggest do not continuously use the massager for more than 1 hour one time for one person,
Excessive use does not do any good to your body. Excessive use could lead to excessive heating , and shorten life of the product too. -
Is this product quiet?
Yes, it is under 60db.
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how long is it? i am 6\'3\"
I am 6'1 and the massagers covers me from my neck to my thighs/calves when laying on it.
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Can you detach, deflate or remove pillow portion?
No its fixed but i must say i bought this for my wife she has a very bad back and it helps her out alot she loves it worth every cent
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How does this mat massage: vibration, shiatsu or knead?
This is not a Shiatsu or knead massager with rolling balls; this device with pillow provides vibration massage and with four heated pads for full body massage.
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I have lost part of the electric plug. Where can I buy it?
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the red wire from the control module broke away from the harness. How is it connected from the power supply input? Can you provide a wiring diagram
We are sorry to let you know that we currently could not provide a wiring diagram.
Please send a message to supoort@snailax.com if you have any questions related to the product warranty. -
How do I clean the SL-363?
1. Do not wash in washing machine or immerse the product or the
adapter in water.
2. Always switch off before cleaning and remove the adapter from the
socket with clean, dry hands.
3. The massager should be wiped with a slightly moist cloth and dried
thoroughly. Do not wipe the product with alcohol or harsh chemicals
such as thinner or bleach.
4. Keep away from heat, fire or exposure to direct sunlight.
5. Store the massager in a cool, dry place out of reach of children.
6. Avoid contact with sharp edges or pointed objects which might cut or
puncture the fabric surface -
What temperature does the mat reach?
It takes 3 - 5 minutes to heat up to 124 Fahrenheit or 51 Celsius.