- The heating wrap is able to heat up quickly within 2 minutes. There are 2 adjustable heating levels available. It was equipped with the Overheat Protection thermostat (the thermostat controller is UL listed, and has been rigorously tested to ensure quality and safety). The heating pad with auto shut off function further ensure reliable safety during use. The default timer is 30 minutes.
- The heat pad has 2 invigorating massage motors to provide a soothing massage. Along with thermal care, it helps to relax the tired soreness muscles in your neck and shoulders, upper back. With variable 5 pre-programmed massage modes available, you are able to lock a customized mode for yourself to achieve an optimized message in comfort.
- This neck and shoulder heating pad are designed special contour around your neck and shoulders conformally and comfortably. With magnetic clasps, it allows you to wear with your hands-free while on the move, exercising, or relaxing. There is no worry about slipping or falling off.
- If you often suffer from pain in your back, neck, shoulders, wrists, stomach, knees, legs, or feet and you're looking for a convenient solution of relieving such unpleasant pain, this electric Heating Pad will be just exactly what you need. It is applying heat and massage to your tissues to relieve muscle pain & tension, improve blood circulation and cause your connective tissue to become more flexible.
- This Heated Shoulder wrap uses soft and smooth fabric materials to wrap around your entire upper body for close touch in a comfortable way.
QUESTIONS & ANSWERSAsk a Question
How hot does it get? I need something that gets nice and hot. Or at least super warm.
I believe there are two heat settings; one is a low heat setting the other is more of a medium heat setting but coupled with the massage settings it seems to help more than a high heat setting.
Does it heat up in the top and front of the shoulder area?
Yes it does. It actually worked better than I thought it would. After I bought mine and used it, I bought one for my dad.
- Snailax product can be returned to receive a full refund for any reason within 30days of purchasing date.
- Snailax product can be returned/replaced within 90 days if the products break down in the period of proper use.
- Snailax product is with 24 months warranty for quality-related issues. If the product breaks down within 24 months in the period of proper use, customers can enjoy the relevant warranty to get them replaced.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you an exchange.We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 1687 Plymouth Rd, Unit C, Ann Arbor Michigan US 48105.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 1687 Plymouth Rd, Unit C, Ann Arbor Michigan US 48105
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.