Description
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Snailax product can be returned to receive a full refund for any reason within 30days of purchasing date. |
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Snailax product can be returned/replaced within 90 days if the products break down in the period of proper use. |
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Snailax product is with 24 months warranty for quality-related issues. If the product breaks down within 24 months in the period of proper use, customers can enjoy the relevant warranty to get them replaced. |
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(Restricted to Snailax Online Sales from Official or Athorized Stores only)
Contact usIf you experience any problems, please contact us support@snailax.com at any time, our staffs will reply to you within 48 hours.
Attention!NO CREDIT and NO WARRANTY will be given to any force majeure and man-made causes to a defective product, such as improper care, personal tear down and willful damage, etc.
Go Product Registration page to register the 2-year free warranty.
Free Shipping On All Orders
Handling time: 1 business day
Customers who ship their orders within the US should expect to receive their orders within 3 to 7 business days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately (support@snailax.com) and we will help to confirm the status of your order.
All your orders are sent via FedEx or USPS or UPS
Customer Services
If you need help or have questions about your product inquiry, order delivery, or have question about return and refund, or payment related, or other questions, please fill the form below or contact our customer service team at support@snailax.com
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Technical Support
If you need help or have questions about your order, please fill the form below or contact our technical support team at customerservices@snailax.com
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Marketing
Do you work for a Marketing or Advertising firm and believe that you can offer valuable services to Snailax? Please fill out the form below or send email to sales@snailax.com
Snailax Corp. （US）
2750 Carpenter Road, Suite 1 B,
Ann Arbor, MI, 48108
Tel:1.734.709.6982
Singapore Office
26 Kallang Avenue
Singapore 339417
Contact no. : 65 91134943
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
QUESTIONS & ANSWERS
Ask a Question-
Is this 120-220 compatible?
The massager power input is 100-240V.
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Can I adjust the heating temperature? Is there only one setting for heat?
No, there is only 1 setting for heat. You can select the massage with heat or without heat.
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Does the neck massager need to be plugged in to use or cordless use?
It is a cordless neck massager.
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how long does the battery last?
The neck massager for up to 70-80 minutes on a single charge.
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How can I use the warranty?
Snailax gives a 2-year warranty. Contact <support@snailax.com> to activate the warranty. There is also a 30-day Money-back guarantee.
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I can't figure out which massagers are buy one, get one free. I've tried putting multiple in the cart and cannot see any where the second massager discount is. Please let me know, as I am excited to purchase one. Thank you.
The "Buy one get on free" promotion expired already. The items that being selected would usually shown in the post or banner on front page.
The promotion we have is 25% OFF storewide. Using code: 25massager.